Which brands do you service?
We service Sharp MFP's, Kyocera printers, HP Laser Jet Printers, Lexmark Printers, Oki Data. 

Can I submit meter readings online?
Yes! Submit a meter reading now ►

What is a maintenance plan?
Select Business Systems offers a few options for maintenance coverage. Depending on the maintenance contract you purchase, maintenance, repairs, parts, and in some cases toner supplies are covered when you need them for a low monthly payment. For more information on our maintenance plans, please call 800-303-0118.

My copier shows a maintenance code; can I still use my machine?
Depending on the maintenance code, it may still be possible to use the machine. Some codes are simply a warning that routine maintenance is due. These codes will not prevent you from using the machine but you should contact our service department to schedule maintenance at 800-303-0118. You may need to press the “OK” button to bypass the error and continue using it. In some cases, you may not be able to use certain functions until the maintenance has been performed. Request a service call ►

How do I clear a trouble code?
If your machine displays a trouble code you should first try to power it down and turn it back on. If the problem persists after restarting, please contact our service department for assistance at 800-303-0118 or Request a Service Call Online ►

There are lines on my copiers, what should I do?
If you’re experiencing lines on your copies, the solution may be as simple as cleaning the glass! First you will want to clean the large sheet of glass. You can do this with glass cleaner or rubbing alcohol.

Next you should clean the thin strip of glass located to the left of the larger sheet of glass. This can also be done with glass cleaner or rubbing alcohol but some models have a built-in cleaning tool for this purpose. If your machine has a built-in cleaning tool, it will be located under the lid on the right-hand side. Simply snap it out of place, clean and snap back into place.

If you are still experiencing lines after completing these steps, please contact our service department at 800-303-0118 or Request a Service Call Online ►

There are lines on my prints, what should I do?
If there are lines appearing on your prints (when printing from your computer, not making copies right from the glass), a technician will need to repair the machine. Please contact our service department at 800-303-0118 or Request a Service Call Online ►

How do I check my copier toner levels?
Sharp Copiers with New Touchscreen:
On the home screen, press the downward arrow button located to the left of the job status button.
Another window will pop up on your screen; make sure that the toner remaining tab is selected.
Or
Hold down the home button located to the right of the screen. Another window will pop up which will display your copy counts as well as the exact percentages of your remaining toner.

Sharp Copiers with Old Touchscreen:
On the home screen, hold down the Copy button in the top left-hand corner. Another window will pop up which will display your copy count as well as the exact percentages of your remaining toner.
Or
Press the Job Status button located to the right of the main screen. Another window will pop up which will display a visual of how much toner is remaining.

How do I get my copy count?
Sharp Copiers with New Touchscreen:
Hold down the home button located to the right of the screen. Another window will pop up which will display your copy counts as well as the exact percentages of your remaining toner.

Sharp Copiers with Old Touchscreen:

On the home screen, hold down the Copy button in the top left-hand corner. Another window will pop up which will display your copy count as well as the exact percentages of your remaining toner.

My copier won't turn on, what should I do?
First press the Power button located on the top right-hand side, give it a few seconds and if it still doesn’t turn on try pressing the Energy Save button located directly under the Power button. If neither of those buttons work, open the front cover of your copier (the same cover you open to replace toner) and make sure that the main power is switched on. The power switch is located in various places underneath the cover depending on the model.

How do I change my copier's toner collection container (waste toner)?
This will be different depending on the model of your copier; however, the process is very similar for most Sharp models. The Toner Collection Container can be found behind your copier’s front cover. This is the same cover that you open to change your toner cartridges. On most new models, it is the large, black plastic component that takes up most of the space under this front cover. In some older models, it is a white plastic component.

Removing this container from your copier is simple and involves either pushing a button, sliding a lock, or on some older models, pushing up a tab.

Before removing the old container, make sure you have a new container to replace it with. Once you have unlocked it, pull it out of the copier. You should be very careful when doing this as this container is full of toner powder that can spill if not handled properly.

After you remove the container from your copier, place it in a plastic bag with the holes facing upward. If you still have the seals that came with the container you should plug the holes with them before placing it in the bag. Tie the bag tightly so that toner can’t leak out of it.

You have two choices in disposing of your used container. You can either return it to Select Business Systems and we will recycle it for you or you can throw it away. You can insert a new Toner Collection Container in basically the same way you took the old one out, only reversed. Some Toner Collection Containers have pull strips covering the holes that will need to be removed prior to installing.

My toner is rubbing off of the paper when I print, what should I do?
Your copier uses different amounts of heat to fuse toner to a page based on what type of paper it is. If your toner is not effectively sticking to the page, you are probably using a heavy paper while your copier thinks it’s printing to regular paper. You copier can’t automatically sense the type of paper you have loaded, so you have to specify in your print driver and at the copier panel which type of paper you are printing to.

To change this, open up your Printer Properties panel. Click the Paper tab and select the tray your heavy paper is loaded in from the Paper Source menu. Next, select Heavy Paper 1 (or Heavy Paper 2 if your paper is thicker that 90 lb.) under the Paper Type. Now you should be ready to click Print.

You may also have to change the paper type for the drawer you are printing from to Heavy Paper from your copier’s display. You will do this in its Tray Settings.

My machine is making a clicking noise, what should I do?
Check your toner levels, if your toner is low, try replacing the toner cartridge. Do not replace the toner cartridge if there is still toner in it.

My machine is frozen, what should I do?
Try powering your machine off with the main power switch. This is located in various places under your copier’s front cover depending on the model. If it is still frozen when you power it back on, try unplugging and plugging it back in.